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How to Call Amazon Customer Service from Abroad

Last updated: March 2026

Amazon is the largest online retailer and cloud services provider, handling billions of orders worldwide each year. Their main customer service number is +1-888-280-4331, but if you are calling from outside US, that number will not connect. The 1-888 toll-free number only works from within the US. International callers must use the local numbers above or the direct-dial US number +1-206-266-2992. Below you will find direct-dial international numbers that work from any country, along with tips for reaching a live agent and how to use Kinvo to call at the lowest possible rate.

Amazon Main Customer Service Number

+1-888-280-4331

The 1-888 toll-free number only works from within the US. International callers must use the local numbers above or the direct-dial US number +1-206-266-2992.

Amazon International Phone Numbers

These direct-dial numbers work when calling Amazon from outside US. You can dial any of these numbers from any country using Kinvo or a regular phone with an international calling plan.

Country / RegionPhone Number
Main Number (US)+1-888-280-4331
United Kingdom+44-203-356-6212
Germany+49-941-788-788-0
Japan+81-11-330-3000
Australia+61-2-6145-4714

Numbers verified as of March 2026. Companies may change their contact numbers without notice. If a number does not work, try the company's website for updated contact information.

How to Call Amazon from Any Country Using Kinvo

Kinvo is a browser-based calling service that lets you dial any phone number in 150+ countries directly from your computer or phone browser. No app download or international phone plan required. Here is how to call Amazon step by step:

  1. 1
    Create a free Kinvo account

    Go to kinvophone.com and sign up with your email. No credit card is required. Every new account includes a free 1-minute test call so you can try the service before adding credits.

  2. 2
    Add calling credits

    Purchase credits starting from $5. Credits never expire and there are no monthly fees. A 15-minute call to Amazon costs approximately $0.20 via Kinvo.

  3. 3
    Dial the Amazon international number

    Open the Kinvo dialer and enter one of the numbers from the table above. For the best connection, use a number geographically close to you. For example, if you are in Europe, use the UK or Germany number. Kinvo auto-formats the number for you.

  4. 4
    Allow microphone access and start talking

    Your browser will ask for microphone permission the first time. Grant it, and Kinvo connects your call via WebRTC with HD voice quality. You will see the per-minute rate and remaining credits in real time during the call.

Best Time to Call Amazon

Customer service hours

Available 24/7, but shortest wait times are weekdays 8am-10am ET

Keep in mind that customer service hours are listed in the company's local time zone. If you are calling from a different time zone, convert the hours accordingly. Kinvo shows the current time in the destination country when you enter the number.

Alternative Ways to Contact Amazon

Request a callback through amazon.com/hz/contact-us or use live chat in the Amazon app

Online chat and email support may be available 24/7 even when phone lines are closed. However, for complex account issues, billing disputes, or urgent matters, a phone call is usually the fastest way to get a resolution.

Tips for Calling Amazon from Abroad

Have your order number ready before calling — it speeds up the process significantly.

Amazon prefers its callback system: go to Help > Contact Us on the website, and they will call you back within minutes, even internationally.

If calling about a Prime membership issue, select the "Prime" option in the phone menu for faster routing.

How Much Does It Cost to Call Amazon via Kinvo?

Calling Amazon's US number through Kinvo costs as little as $0.01 per minute for US landlines, plus a one-time $0.05 connection fee (charged only when the call is answered).

Call DurationEstimated Cost
5 minutes$0.10
15 minutes$0.20
30 minutes$0.35
60 minutes$0.65

Estimates based on Kinvo's US landline rate of $0.01/min + $0.05 connection fee. Rates to mobile numbers or other countries may vary. View all rates.

Call Amazon from Anywhere in the World

Sign up for Kinvo in 30 seconds and call Amazon's customer service directly from your browser. No app download, no international phone plan, no subscription. Your first 1-minute test call is free.

How to Call Other Technology Companies from Abroad

Frequently Asked Questions

Can I call Amazon's toll-free number from outside US?

No. Toll-free numbers (starting with 1-800, 1-888, 0800, etc.) only work when dialed from within their home country. From abroad, you will get an error or the call will not connect. Use the direct-dial international numbers listed on this page instead.

What is the cheapest way to call Amazon from abroad?

Using a VoIP service like Kinvo is typically the cheapest option. Kinvo charges $0.01/min for US and UK landline calls plus a $0.05 connection fee. A 15-minute call costs approximately $0.20. Traditional phone carriers charge $1-3/min for international calls, making a 15-minute call $15-45.

Do I need a special app to call Amazon internationally?

No. With Kinvo, you can call Amazon directly from your web browser (Chrome, Firefox, Safari, or Edge). No app download or installation is required. Just sign up, add credits, and dial. Kinvo works on any device with a microphone.

What time should I call Amazon if I am in a different time zone?

Available 24/7, but shortest wait times are weekdays 8am-10am ET. Convert these hours to your local time zone before calling. Kinvo displays the current time in the destination country when you enter the phone number, so you can see at a glance whether Amazon customer service is likely to be open.