How to Call UPS Customer Service from Abroad
Last updated: March 2026
UPS is one of the world's largest package delivery companies, delivering 24 million packages daily across 220+ countries. Their main customer service number is +1-800-742-5877, but if you are calling from outside US, that number will not connect. The 1-800 number works from within the US only. For international inquiries, use the country-specific numbers above or call +1-404-828-6000 (UPS headquarters). Below you will find direct-dial international numbers that work from any country, along with tips for reaching a live agent and how to use Kinvo to call at the lowest possible rate.
UPS Main Customer Service Number
The 1-800 number works from within the US only. For international inquiries, use the country-specific numbers above or call +1-404-828-6000 (UPS headquarters).
UPS International Phone Numbers
These direct-dial numbers work when calling UPS from outside US. You can dial any of these numbers from any country using Kinvo or a regular phone with an international calling plan.
| Country / Region | Phone Number |
|---|---|
| Main Number (US) | +1-800-742-5877 |
| United Kingdom | +44-345-787-7877 |
| Germany | +49-1806-882-663 |
| Australia | +61-13-18-77 |
| Japan | +81-3-6630-3100 |
Numbers verified as of March 2026. Companies may change their contact numbers without notice. If a number does not work, try the company's website for updated contact information.
How to Call UPS from Any Country Using Kinvo
Kinvo is a browser-based calling service that lets you dial any phone number in 150+ countries directly from your computer or phone browser. No app download or international phone plan required. Here is how to call UPS step by step:
- 1Create a free Kinvo account
Go to kinvophone.com and sign up with your email. No credit card is required. Every new account includes a free 1-minute test call so you can try the service before adding credits.
- 2Add calling credits
Purchase credits starting from $5. Credits never expire and there are no monthly fees. A 15-minute call to UPS costs approximately $0.20 via Kinvo.
- 3Dial the UPS international number
Open the Kinvo dialer and enter one of the numbers from the table above. For the best connection, use a number geographically close to you. For example, if you are in Europe, use the UK or Germany number. Kinvo auto-formats the number for you.
- 4Allow microphone access and start talking
Your browser will ask for microphone permission the first time. Grant it, and Kinvo connects your call via WebRTC with HD voice quality. You will see the per-minute rate and remaining credits in real time during the call.
Best Time to Call UPS
Customer service hours
Mon-Fri 7am-9pm, Sat 7am-5pm local time
Keep in mind that customer service hours are listed in the company's local time zone. If you are calling from a different time zone, convert the hours accordingly. Kinvo shows the current time in the destination country when you enter the number.
Alternative Ways to Contact UPS
Track packages at ups.com or the UPS Mobile app. Virtual assistant and live chat are available at ups.com.
Online chat and email support may be available 24/7 even when phone lines are closed. However, for complex account issues, billing disputes, or urgent matters, a phone call is usually the fastest way to get a resolution.
Tips for Calling UPS from Abroad
UPS tracking is most efficient online at ups.com. Phone agents use the same system but you can avoid hold times.
For international shipping customs delays, contact UPS in the destination country — they work directly with local customs brokers.
If you need to redirect a package, UPS My Choice (free membership) lets you reroute packages online without calling.
How Much Does It Cost to Call UPS via Kinvo?
Calling UPS's US number through Kinvo costs as little as $0.01 per minute for US landlines, plus a one-time $0.05 connection fee (charged only when the call is answered).
| Call Duration | Estimated Cost |
|---|---|
| 5 minutes | $0.10 |
| 15 minutes | $0.20 |
| 30 minutes | $0.35 |
| 60 minutes | $0.65 |
Estimates based on Kinvo's US landline rate of $0.01/min + $0.05 connection fee. Rates to mobile numbers or other countries may vary. View all rates.
Call UPS from Anywhere in the World
Sign up for Kinvo in 30 seconds and call UPS's customer service directly from your browser. No app download, no international phone plan, no subscription. Your first 1-minute test call is free.
How to Call Other Shipping Companies from Abroad
Frequently Asked Questions
Can I call UPS's toll-free number from outside US?
No. Toll-free numbers (starting with 1-800, 1-888, 0800, etc.) only work when dialed from within their home country. From abroad, you will get an error or the call will not connect. Use the direct-dial international numbers listed on this page instead.
What is the cheapest way to call UPS from abroad?
Using a VoIP service like Kinvo is typically the cheapest option. Kinvo charges $0.01/min for US and UK landline calls plus a $0.05 connection fee. A 15-minute call costs approximately $0.20. Traditional phone carriers charge $1-3/min for international calls, making a 15-minute call $15-45.
Do I need a special app to call UPS internationally?
No. With Kinvo, you can call UPS directly from your web browser (Chrome, Firefox, Safari, or Edge). No app download or installation is required. Just sign up, add credits, and dial. Kinvo works on any device with a microphone.
What time should I call UPS if I am in a different time zone?
Mon-Fri 7am-9pm, Sat 7am-5pm local time. Convert these hours to your local time zone before calling. Kinvo displays the current time in the destination country when you enter the phone number, so you can see at a glance whether UPS customer service is likely to be open.
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